Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Warranty

  • Each ticket that you submit to our customer assistance team will be attended to in less than one hour. All popular requests are going to be taken care of asap. Nonetheless, if the help request you have submitted requires help from a capable administrator, we are going to send the ticket to him and will let you know about the delay.

  • Top quality support service

  • Professional Client Support Service

  • We’ll be online for you 24 hours a day to offer you information and technical support and to help you with any problem that you may come across whilst managing your virtual server. We will support you with all installed in advance software packages, plus your OS, server administration panel (depending on the VPS type) and the Control Panel produced 100% by us.

  • Intuitive help center

  • A Descriptive Help Section

  • Each part of the Control Panel that is included free of cost with your VPS has an inbuilt article base. You’ll find a collection of extensive how to content articles and a number of step by step video training materials that show all the standard web site management jobs. You can access them by clicking the Help or Video keys in the right corner of each Control Panel section.